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HP can identify most HP products and recommend possible solutions.
Wireless Wide Area Network WWAN is often a wireless connection towards the Internet that may be achieved with the aid of cellular technology. WWAN differs from the others from Wireless Local Area Network WLAN because doing so offers a wider choice of connectivity for the Internet and uses different hardware. With WWAN, it is possible to browse the Internet, look at your e-mail, and connect with a Virtual Private Network VPN everywhere you look within the regional boundaries of the cellular provider. Cellular providers, like AT T, Verizon, and Sprint, offer WWAN service for the monthly fee.
To make use of WWAN-capable notebook, you should have:
Contact your cellular provider for more information about their WWAN plans and monthly rates.
There are special S cards and cellular provider packages which might be needed for international customers.
If your cellular provider incorporates a proprietary connection utilities to get in touch to the WWAN, please disregard this document and refer to the instructions from your cellular provider.
If you do have a problem along with your WWAN connection seeing this document, please get hold of your cellular provider additional assistance.
When establishing your WWAN, you are going to:
A WWAN-capable notebook requires a WWAN card Mobile Broadband Module. If you could have AT T or Sprint, you may also need an S card. There are two ways you may figure out in the event you notebook is WWAN capable: you are able to physically locate them beneath your notebook, or you are able to use the Device Manager.
To observe the physical location of one's WWAN card as well as your S card, look at the User Guide for that product specifications that sported your computer.
You can utilize the Device Manager to confirm that your computers WWAN card is recognized by laptop. Device Manager can even indicate if there is usually a problem using your WWAN card.
To use Device Manager, continue with the steps below.
Click Start Control Panel, then double-click Device Manager if the Control Panel opens.
You can locate your WWAN Mobile Broadband Module like the HP un2400 Mobile Broadband Module within the following three device categories: Modems, Network Adapters and Ports.
The WWAN card allows WWAN capabilities with your notebook.
If the thing is a yellow exclamation point icon ! next towards the WWAN card inside Device Manager, this means that there is usually a problem with the motive force. Most on the time, downloading the most up-to-date updates on your driver will resolve the condition.
To download the most recent updates for the WWAN driver, view the HP Support website.
If the WWAN card is just not listed in Device Manager, be sure that the notebook battery is connected. Just getting your notebook connected for the AC Power Adapter cannot replace the battery with this case.
Now which you have verified your notebook is WWAN-capable, it is possible to proceed with flipping on the WWAN card.
Use the HP Connection Manager 3.0 to make the WWAN card on or off if you want in order to connect to the web. Some cellular providers can provide their own customized connection utilities. It is essential that you always utilize same connection program to convert the WWAN off and on to avoid conflicts.
If you do not have the newest version of HP Connection Manager, you are able to download HP Connection Manager 3.0 or more. You must have a WWAN-capable computer to put in HP Connection Manager.
To conserve battery pack, turn the charge card off when you find yourself not employing a WWAN connection. To turn around the WWAN, stick to the steps below.
To open HP Connection Manager 3.0, click Start Programs HP HP Connection Manager.
When the WWAN is on, the facility icon is green.
To shut off the WWAN, select the Power button.
When the WWAN is switched off, the electricity icon is red.
Now you have turned in your WWAN card, you are to configure your WWAN card together with your cellular provider.
Before it is possible to use your WWAN card, you will need to configure it to understand your cellular provider. HP recommends using HP Connection Manager 3.0. If your cellular provider recommends some other connection manager program, you should utilize that program.
The HP Connection Manager provides steps for Connecting into a listed cellular provider. If your provider is not inside list of known providers, see section titled Create a profile and connect to a unlisted cellular provider on this site.
To open HP Connection Manager 3.0, click Start Programs HP HP Connection Manager.
To configure your WWAN card and connect to some listed cellular provider, open the HP Connection Manager and keep to the steps below.
In the HP Connection Manager main window, select the Application Settings icon.
The Application Settings window opens.
Click the Mobile Broadband tab, click Select Provider to come up with the report on cellular providers.
Select your cellular provider from a list, and click Next.
Since you have decided a listed provider, the text manager already carries a profile made up of the cellular providers name, an end user name, password, and IP addresses.
Select your best Activation Method, and click Next:
Online Self Activation lets you set up your money and activate your notebook using your cellular providers website.
One Touch Automatic Provisioning means that you can activate a forex account already setup.
Manual enables you to enter your cellular providers information in case you have the Activation Code, Mobile Directory Number MDN, and Mobile Station Identification MSID or MIN. You could also obtain this data by calling your cellular provider.
Click Connection settings and verify that Auto is selected for Roaming and Data Network.
Click General Settings and select Power off on exit and Power on upon launch.
Click Close to useful settings.
You are returned on the main screen, and also the Activate option has evolved to Connect.
Click the Connect button to get in touch to your cellular provider.
You should certainly connected in your cellular provider using WWAN. If you cannot connect for your cellular provider, continue towards the next section titled Create a profile and connect with an unlisted cellular provider or speak to your cellular provider additional assistance.
If you might be connecting into a cellular provider that is certainly not listed, you should have to enter a little extra configuration information to generate a profile. To create the profile, you may enter your cellular providers name, a login user name and password, an Access Point Name APN, along with the IP address if HP Connection Manager cannot locate it automatically.
To configure your WWAN card and connect with an unlisted cellular provider, open the HP Connection Manager and stick to the steps below.
On the HP Connection Manager main window, select the Application Settings icon.
The Application Settings window opens.
On the Mobile Broadband tab, click Select Provider to come up with the set of listed cellular providers.
Click Profile, then click Add to produce a new cellular provider profile.
Enter the details received through your provider: Connection Name name from the cellular provider, User Name, Password, and APN Access Point Name.
Click the Advanced pane to substantiate that the default Obtain an IP address automatically and Obtain DNS server address automatically choices selected.
If your cellular provider has provided information for just a different IP address or DNS server address, choose the Use these IP address and Use the next DNS server address options, and enter that information manually into each field.
Click Finish to useful settings within the profile.
Click the Connection settings pane to confirm that the Roaming and Data Network options set towards the default Auto value. Auto Roaming and Data Network aid consumers who move or travel often making use of their notebooks using WWAN.
Click the General Settings pane to substantiate that the default Power off on exit and Power on upon launch choices are selected.
Click Close to useful settings.
You should be connected on your cellular provider using WWAN. If you cannot connect in your cellular provider, see section titled Troubleshooting the WWAN signal in this posting or call your cellular provider additional assistance.
Once you've got configured your WWAN card for your cellular provider, you are able to connect for your WWAN by clicking the HP Connection Manager Power icon to make your WWAN card don / doff. Verify that you've at least two or three signal strength bars to make sure a strong enough signal to attach to the Internet.
If you happen to be unable to get in touch, see section titled Troubleshooting the WWAN signal in this article or call your cellular provider additional assistance.
Signal strength can be low indoors, especially in interior rooms without windows.
If you happen to be experiencing low signal strength or there's no WWAN signal, and you're not within an interior room, you should do the next:
Make sure HP Connection Managers provider settings gets the correct provider selected. This information is displayed in HP Connection Manager.
If you've got the wrong provider, click on the Mobile Broadband tab, Provider settings, then click Select Provider. Choose your overall cellular provider from the set of providers.
After selecting your cellular provider, wait to the device to re-load the newest Code Division Multiple Access CDMA firmware.
See the section titled Create a profile and connect with an unlisted cellular provider in this posting.
For Global System for Mobile Communications GSM networks for example AT T and Sprint, make certain an activated S card is inserted inside notebook. You should obtain an activated S card out of your cellular provider after you purchase a WWAN plan.
A non-activated S card will never show any network signal strength status.
If the signal strength is low, check along with your cellular provider to make sure that that there are no antenna or profile issues.
The following provides responses to several on the frequently asked questions regarding the WWAN service.
Only the Qualcomm Gobi WWAN hardware module works across all platforms.
The WWAN card supports AT T, Sprint, Verizon, and many other US carriers.
The WWAN card is just not customer replaceable on all units. Refer for your User Guide to discover your replacement and repair options.
S cards are merely required for AT T along with Sprint. The S card is inserted under the car battery. S cards are installed with the factory for mainstream platforms. Models sold exclusively from telephone company vendors mightn't have S cards if they're not required.
Some units could have S card slots, but no WWAN card. Therefore, it is important to confirm computer specifications inside your User Guide maybe in Device Manager before assuming there's an issue with WWAN.
Not all units of any model are upgradable to aid WWAN. For example, a more recent unit of any specific model may support WWAN, but a youthful unit on the same model might not have a WWAN card slot, WWAN antenna, or S slot installed within the unit.
HP Connection Manager may be the primary software used to put in place, connect, and supply the status on the WWAN connection. Certain cellular providers might be restricted to using only their specific software.
No. Network and Sharing Center allow you to turn on/off WLAN, Bluetooth, and WWAN connections, but HP Connection Manager assists you in activating and starting your WWAN Mobile Broadband connection besides turning your WWAN on/off.
Network and Sharing Center affords the status of WLAN, Bluetooth, and WWAN cards. You may use Network and Sharing Center to change these on or off individually; however, HP recommends that you apply HP Connection Manager for turning the WWAN card on or off.
It is significant that whichever method you use to show on the devices, utilize same method to show it off. Using an alternative program or method to convert it off will not likely work.
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HP can identify most HP products and recommend possible solutions.
How does HP install software and gather data?
Wireless Wide Area Network WWAN is really a wireless connection on the Internet which is achieved if you use cellular technology. WWAN is unique from Wireless Local Area Network WLAN given it offers a wider choice of connectivity on the Internet and uses different hardware. With WWAN, you are able to browse the Internet, look at the e-mail, and connect with a Virtual Private Network VPN everywhere within the regional boundaries of your respective cellular provider. Cellular providers, for example AT T, Verizon, and Sprint, offer WWAN service for any monthly fee.
To make use of your WWAN-capable notebook, you will want:
Contact your cellular provider to learn more about their WWAN plans and monthly rates.
There are special S cards and cellular provider packages which can be needed for international customers.
If your cellular provider features a proprietary connection utilities to attach to the WWAN, please disregard this document and refer to the instructions from your cellular provider.
If there is a problem with the WWAN connection looking at this document, please call your cellular provider for more assistance.
When creating your WWAN, you are going to:
A WWAN-capable notebook requires a WWAN card Mobile Broadband Module. If you've got AT T or Sprint, you might also need an S card. There are two ways it is possible to figure out when you notebook is WWAN capable: you are able to physically locate them beneath your notebook, or you'll be able to use the Device Manager.
To observe the physical location within your WWAN card as well as your S card, look at the User Guide for that product specifications that included your computer.
You can make use of the Device Manager to substantiate that your computers WWAN card is recognized by the pc. Device Manager will even indicate if there can be a problem with the WWAN card.
To use Device Manager, keep to the steps below.
Click Start Control Panel, then double-click Device Manager once the Control Panel opens.
You can locate your WWAN Mobile Broadband Module for example the HP un2400 Mobile Broadband Module from the following three device categories: Modems, Network Adapters and Ports.
The WWAN card allows WWAN capabilities with your notebook.
If the truth is a yellow exclamation point icon ! next on the WWAN card inside the Device Manager, this means that that there is really a problem with the trucker. Most with the time, downloading the most up-to-date updates for ones driver will resolve the challenge.
To download the newest updates on your WWAN driver, begin to see the HP Support web page.
If the WWAN card will not be listed in Device Manager, ensure that the notebook battery is connected. Just getting the notebook connected for the AC Power Adapter cannot replace the battery with this case.
Now you have verified that a notebook is WWAN-capable, you'll be able to proceed with flipping on the WWAN card.
Use the HP Connection Manager 3.0 to make the WWAN card on or off whenever you want to get in touch to the web. Some cellular providers can provide their own customized connection utilities. It is vital that you always utilize same connection program to show the WWAN off and on to avoid conflicts.
If you do not have the most recent version of HP Connection Manager, you may download HP Connection Manager 3.0 or maybe more. You must have a WWAN-capable computer to setup HP Connection Manager.
To conserve battery, turn the cardboard off if you are not employing a WWAN connection. To turn about the WWAN, adhere to the steps below.
When the WWAN is on, the facility icon is green.
To shut off the WWAN, go through the Power button.
When the WWAN is deterred, the energy icon is red.
Now you have turned on your own WWAN card, you are to configure your WWAN card with the cellular provider.
Before you may use your WWAN card, you will need to configure it to realize your cellular provider. HP recommends using HP Connection Manager 3.0. If your cellular provider recommends some other connection manager program, you may use that program.
The HP Connection Manager provides steps for Connecting into a listed cellular provider. If your provider is not within the list of known providers, see section titled Create a profile and connect in an unlisted cellular provider in this posting.
To configure your WWAN card and connect to your listed cellular provider, open the HP Connection Manager and adhere to the steps below.
In the HP Connection Manager main window, go through the Application Settings icon.
The Application Settings window opens.
Click the Mobile Broadband tab, click Select Provider to come up with the report on cellular providers.
Select your cellular provider from their list, then click Next.
Since you have selected a listed provider, the text manager already includes a profile which contains the cellular providers name, an individual name, password, and IP addresses.
Select your chosen Activation Method, after which click Next:
Online Self Activation enables you to set up your money and activate your notebook via your cellular providers website.
One Touch Automatic Provisioning lets you activate your free account already build.
Manual permits you to enter your cellular providers information should you have the Activation Code, Mobile Directory Number MDN, and Mobile Station Identification MSID or MIN. You also can obtain these details by calling your cellular provider.
Click Connection settings and verify that Auto is selected for Roaming and Data Network.
Click General Settings and select Power off on exit and Power on upon launch.
Click Close to beneficial settings.
You are returned for the main screen, as well as the Activate option is different to Connect.
Click the Connect button to get in touch to your cellular provider.
You should easily be connected for a cellular provider using WWAN. If you cannot connect in your cellular provider, continue on the next section titled Create a profile and connect in an unlisted cellular provider or get hold of your cellular provider for additional assistance.
If you might be connecting to some cellular provider that is certainly not listed, you should have to enter a little extra configuration information to develop a profile. To create the profile, you are going to enter your cellular providers name, a login user name and password, an Access Point Name APN, and also the IP address if HP Connection Manager cannot locate it automatically.
To configure your WWAN card and connect to a unlisted cellular provider, open the HP Connection Manager and keep to the steps below.
On the HP Connection Manager main window, select the Application Settings icon.
The Application Settings window opens.
On the Mobile Broadband tab, click Select Provider to show off the report on listed cellular providers.
Click Profile, then click Add to produce a new cellular provider profile.
Enter the knowledge received out of your provider: Connection Name name from the cellular provider, User Name, Password, and APN Access Point Name.
Click the Advanced pane to confirm that the default Obtain an IP address automatically and Obtain DNS server address automatically choices selected.
If your cellular provider has provided information for the different IP address or DNS server address, find the Use the next IP address and Use these DNS server address options, and enter that information manually into each field.
Click Finish to save your valuable settings within the profile.
Click the Connection settings pane to make sure that that the Roaming and Data Network choices are set on the default Auto value. Auto Roaming and Data Network aid consumers who move or travel often because of their notebooks using WWAN.
Click the General Settings pane to confirm that the default Power off on exit and Power on upon launch choices are selected.
Click Close to keep your settings.
You should be connected on your cellular provider using WWAN. If you cannot connect on your cellular provider, see section titled Troubleshooting the WWAN signal here or speak to your cellular provider for additional assistance.
Once you could have configured your WWAN card to the cellular provider, you are able to connect on your WWAN by clicking the HP Connection Manager Power icon to make your WWAN card don and doff. Verify which you have at least 2-3 signal strength bars to make sure a strong enough signal to get in touch to the Internet.
If that you are unable to get in touch, see section titled Troubleshooting the WWAN signal in this posting or speak to your cellular provider additional assistance.
Signal strength can be low indoors, specifically in interior rooms without windows.
If that you are experiencing low signal strength or there isn't any WWAN signal, and that you are not in a interior room, you should do the subsequent:
Make sure HP Connection Manager s provider settings gets the correct provider selected. This information is displayed in HP Connection Manager.
If you might have the wrong provider, go through the Mobile Broadband tab, Provider settings, and click Select Provider. Choose your overall cellular provider from the set of providers.
After selecting your cellular provider, wait with the device to re-load the newest Code Division Multiple Access CDMA firmware.
See the section titled Create a profile and connect for an unlisted cellular provider on this site.
For Global System for Mobile Communications GSM networks for example AT T and Sprint, ensure that an activated S card is inserted inside notebook. You should obtain an activated S card out of your cellular provider if you purchase a WWAN plan.
A non-activated S card will not likely show any network signal strength status.
If the signal strength is low, check with the cellular provider to make sure that that there are no antenna or profile issues.
The following provides responses to several from the frequently asked questions in regards to the WWAN service.
Only the Qualcomm Gobi WWAN hardware module works across all platforms.
The WWAN card supports AT T, Sprint, Verizon, and a lot of other US carriers.
The WWAN card is just not customer replaceable on all units. Refer for a User Guide to find out your replacement and repair options.
S cards are simply just required for AT T as well as Sprint. The S card is inserted under the car battery. S cards are installed in the factory for mainstream platforms. Models sold exclusively from telephone company vendors might not have S cards should they be not required.
Some units might have S card slots, but no WWAN card. Therefore, it is important to ensure computer specifications within your User Guide or perhaps in Device Manager before assuming it has an issue with WWAN.
Not all units of each model are upgradable to compliment WWAN. For example, a more modern unit of your specific model may support WWAN, but a younger unit in the same model might not have a WWAN card slot, WWAN antenna, or S slot installed within the unit.
HP Connection Manager may be the primary software used to build, connect, and still provide the status with your WWAN connection. Certain cellular providers could be restricted to using only their specific software.
Is Connection Manager exactly like Network and Sharing Center?
No. Network and Sharing Center enables you to turn on/off WLAN, Bluetooth, and WWAN connections, but HP Connection Manager assists you in activating and establishing your WWAN Mobile Broadband connection together with turning your WWAN on/off.
Network and Sharing Center offers the status of WLAN, Bluetooth, and WWAN cards. You are able to use Network and Sharing Center to make these on or off individually; however, HP recommends that you employ HP Connection Manager for turning the WWAN card on or off.
It is significant that whichever method you use to change on the devices, utilize same method to change it off. Using another program or method to show it off won't work.
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HP Connection Manager is the revolutionary and improved version having a totally modified interface as well as title from the old HP Wireless Assistant application.
As it predecessor, HP Connection Manager should overcome problems that users need to face when using software shipped about the PC without prior user consent.
Bloatware could be the generic term for software that merely does not really help users of the category knowning that always comes pre-attached to brand-name desktop or notebooks. HP Connection Manager is the one other example of such a software.
What would be the purpose of HP Connection Manager then? Can it sometimes be useless to everyone sets of users? Well, within the big picture, HP Connection Manager is definitely an alternative to your tool that's built within Windows knowning that manages connections.
The main difference between both of these is graphical using a bit of better, faster management on HP Connection Manager s end. Unfortunately, this is not enough for having an extra software running inside background all the time.
It does work, though, that HP Connection Manager also enables independent switching don / doff of wireless and bluetooth technologies on your own HP computer, but once again, it is simply too little to create of this particular application a must-have.
Overall, HP Connection Manager is merely another face from the bloatware crowd in support of if it really means something that you can have with your PC, the idea surely causes you to happy to own it and assist it. Other than that, HP Connection Manager is far in the HP logo and this brand, nowadays, is slowly going down inside rankings, every single year.
An appropriate Qualcomm or Ericsson Mobile Broadband Driver is needed, as follows:
Gobi 1000 version 1.0.25 or later
Gobi 2000 version 1.1.18 or later
Ericsson version 6.1.13.8 or later
New in HP Connection Manager 3.3.2.42:
Adds support for GPS Selective Suspend with Gobi un2420 Modules using Qualcomm Mobile Broadband Driver version 1.1.1.80 sp50377. GPS Selective Suspend enables you to improve life of the battery.
Last updated on November 15th, 2013
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Javascript is disabled within this browser. This page requires Javascript. Modify your browsers settings to permit Javascript to complete. See your browsers documentation for specific instructions.
HP can identify most HP products and recommend possible solutions.
This document refers to HP mobile computing with Windows 7 or Windows Vista.
A Wireless Wide Area Network WWAN could be the wireless connectivity towards the Internet which is achieved while using cellular tower technology. WWAN connectivity allows anyone using a notebook computer as well as a WWAN card to see the Internet, check e-mail, or connect to your Virtual Private Network VPN everywhere you look within the regional boundaries in their carriers service. In order for connecting to the Internet using this technology, you will need to first buy a WWAN service plan at a cellular provider including AT T, Verizon, and Sprint. Most companies offer WWAN service plans for just a monthly fee.
This document assists with understanding WWAN activation, troubleshooting your hardware, locating WWAN within your Device Manager, identifying and comprehending the WWAN signal, connecting the WWAN, and answering several commonly asked questions concerning WWAN devices.
A WWAN service plan purchased at a cellular provider is critical. Your company may require having a specific SIM card. To activate the WWAN, the next may apply:
To activate using AT T, you have to be connected to your Internet. Visit the AT T Web site in English for installation information.
To activate with Verizon or Sprint, make use of the WWAN module to directly connect towards the provider. Activating with Verizon or Sprint isn't going to require an Internet connection. Visit the Verizon Wireless Web site in English for wireless installation support information, for example Mobile Broadband Built-in for Hewlett Packard Laptops in English.
For the competition, call your service provider for more info about WWAN service and required devices.
Ensure your mobile broadband service is activated.
Ensure that there can be a SIM card installed within your device. To locate the SIM card slot with your device, refer in your device user manual.
The presence of the SIM card does NOT make certain that a WWAN or mobile broadband service account has become activated.
Ensure that it is installed inside the WWAN device. When it is removed, the WWAN module disappears from Device Manager.
Open Device Manager and locate the WWAN card listed because the HP un2400 Mobile Broadband Module. It is listed within the Modems, Network Adapters, and Ports categories.
If there is often a yellow bang Vista or even a warning icon Windows 7 near the listing, you should have to install the most recent drivers. To download the actual available drivers to your WWAN device, visit HP Support and Drivers.
If the WWAN identifier will not be listed inside Device Manager, look into the Wireless button over the keyboard. If the blue LED button just isn't lit, press about the Wireless icon or check HP Wireless Assistant for connection status.
HP does NOT recommend using HP Wireless Assistant to make on or off the WWAN connection.
Signal strength could be low indoors, particularly interior rooms without windows. Ensure the partnership indicator within the HP Connection Manager is showing good signal strength. HP recommends having at the very least two or three bars for testing.
If there isn't any WWAN signal and you happen to be not in the interior room, do this:
Make sure the selected network is correct in HP Connection Manager.
For global networks, including AT T, be sure an active SIM card is installed inside the notebook. Look in HP Connection Manager diagnostics for IMSI number an identification number unique to every single SIM card. A valid IMSI entry proves how the SIM card occurs.
A non-active SIM will not show a status with the network signal strength.
HP recommends that you HP Connection Manager to activate the WWAN.
If you don't have HP Connection Manager, do the subsequent:
If prompted to get in your model number, do the subsequent:
Enter the model name for the HP laptop computer. For example, SR1820NX or m7434n.
You may need to go with a model number from your list before you'll be able to access your items support page. If so, select your model number from a list.
From your products support site, click Drivers.
Select your operating system on the drop-down menu, after which click Next. A report on available downloads specific to your laptop will appear.
Select and download the HP Connection Manager download from their email list.
If the download is just not listed, scroll for the top with the page and enter WWAN Connection Manager in the search box.
Follow the on-screen instructions to fit HP Connection Manager on your laptop.
Open HP Connection Manager, and then select the Connect button inside Mobile Internet WWAN panel.
Some vendor specific designs have customized connection utilities. Refer for your service provider for more info.
Provide connection credentials, when necessary, to get in touch.
To turn the WWAN device off, click File, after which click Exit Connection Manager.
The red X minimizes HP Connection Manager and can't be accustomed to close this system.
The Verizon VZAccess Manager isn't going to automatically build a mobile broadband profile. To resolve this challenge, either manually build a mobile broadband profile or update the Verizon VZAccess Manager software, as described below.
Click the View Available Networks icon within the task bar to look at a set of available wireless networks.
Click the name with the appropriate 3G or 4G mobile broadband connection for the list, and after that click Connect.
When prompted, enter vzinternet to the APN, select Never connect automatically, and after that leave the two Username and Password fields blank.
Save the settings. The computer should certainly connected to your mobile broadband network.
Connect with a network containing Internet access.
Open the VZAccess Manager program supplied by Verizon.
Open the Help menu, then click Check for Updates and keep to the on-screen instructions to update the program for the latest version.
If the pc connects successfully on the WWAN but has problems accessing the Internet, check if laptop can connect utilizing a LAN connection. To check the text, disconnect WWAN, plug the pc into an area Ethernet connection LAN, and validate that there is absolutely no issue. Look for common issues for instance firewall settings, malware, proxy, or another settings that might prevent Internet access.
For all the WWAN hardware models, refer on the module manufacturers specifications along with for compatibility with HP notebooks and other HP products.
Contact your supplier to find out about WWAN compatibility with HP laptop computers.
The WWAN is replaceable in certain models. Go to HP PartSurfer in English to find out your replacement/repair options. To learn more about ordering replacement parts for ones HP notebook, refer for the support document HP Notebook PCs - Ordering HP Certified Replacement Parts.
SIM cards are essential for AT T and Verizon Global Plans. If a SIM card is needed, the slot is found either beneath or next to your battery with your WWAN device. Refer to your device user manual for installation instructions. Models sold exclusively from telephone service vendors might possibly not have SIM cards, should they be not required.
Newer units of an specific Notebook model might support WWAN, but a youthful unit from the same model might possibly not have WWAN module slot, WWAN antenna, or SIM slot installed from the unit. Check your user manual or HP Parts Surfer in English to best decide if your device may be upgraded.
HP Connection Manager would be the primary software used to build, connect, and gives status with your WWAN connection. Certain company models could possibly be restricted to using only their specific software.
HP Wireless Assistant provides status of WLAN, Bluetooth, and WWAN modules. However, to make the WWAN module off, use HP Connection Manager.
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Javascript is disabled within this browser. This page requires Javascript. Modify your browsers settings to allow for Javascript to complete. See your browsers documentation for specific instructions.
HP can identify most HP products and recommend possible solutions.
How does HP install software and gather data?
Here are ways of common problems seen after upgrading.
This document is applicable to HP laptops with Windows 7 or Windows Vista.
A Wireless Wide Area Network WWAN may be the wireless connectivity for the Internet which is achieved with the aid of cellular tower technology. WWAN connectivity allows anyone using a notebook computer as well as a WWAN card to look at Internet, check e-mail, or connect to some Virtual Private Network VPN everywhere within the regional boundaries of these carriers service. In order to attach to the Internet on this technology, you should first invest in a WWAN service plan from your cellular provider including AT T, Verizon, and Sprint. Most companies offer WWAN service plans for the monthly fee.
This document assists with understanding WWAN activation, troubleshooting your hardware, locating WWAN inside your Device Manager, identifying and comprehending the WWAN signal, connecting the WWAN, and answering several commonly asked questions concerning WWAN devices.
A WWAN service plan purchased coming from a cellular provider is required. Your service agency may require by using a specific SIM card. To activate the WWAN, this may apply:
To activate using AT T, you have to be connected towards the Internet. Visit the AT T Web site in English for installation information.
To activate with Verizon or Sprint, utilize the WWAN module to directly connect towards the provider. Activating with Verizon or Sprint won't require an Internet connection. Visit the Verizon Wireless Web site in English for wireless installation support information, for instance Mobile Broadband Built-in for Hewlett Packard Laptops in English.
For others, get hold of your service provider for additional information about WWAN service and required devices.
Ensure your mobile broadband service is activated.
Ensure that there is usually a SIM card installed inside your device. To locate the SIM card slot in your device, refer in your device user manual.
The presence of the SIM card does NOT be sure that a WWAN or mobile broadband service account continues to be activated.
Ensure that it is installed inside the WWAN device. When it is removed, the WWAN module disappears from Device Manager.
Open Device Manager and locate the WWAN card listed as being the HP un2400 Mobile Broadband Module. It is listed inside the Modems, Network Adapters, and Ports categories.
If there is really a yellow bang Vista or even a warning icon Windows 7 next to the listing, you'll need to install the newest drivers. To download the actual available drivers for ones WWAN device, head over to HP Support and Drivers.
If the WWAN identifier just isn't listed inside Device Manager, look at the Wireless button on top of the keyboard. If the blue LED button just isn't lit, press for the Wireless icon or check HP Wireless Assistant for connection status.
HP does NOT recommend using HP Wireless Assistant to show on or off the WWAN connection.
Signal strength could possibly be low indoors, particularly interior rooms without windows. Ensure the partnership indicator from the HP Connection Manager is showing good signal strength. HP recommends having at the least two or three bars for testing.
If there isn't any WWAN signal and that you are not in the interior room, do these:
Make sure the selected network is correct in HP Connection Manager.
For global networks, including AT T, ensure an active SIM card is installed from the notebook. Look in HP Connection Manager diagnostics for IMSI number an identification number unique to each and every SIM card. A valid IMSI entry proves that this SIM card exists.
A non-active SIM won't show a status for your network signal strength.
HP recommends that you HP Connection Manager to activate the WWAN.
If you don't need to HP Connection Manager, do the next:
If prompted to go into your model number, do these:
Enter the model name for the HP laptop. For example, SR1820NX or m7434n.
You may need to decide on a model number from your list before you may access your merchandise support page. If so, select your model number from this list.
From your products or services support site, click Drivers.
Select your operating system in the drop-down menu, and click Next. A report on available downloads specific to your personal machine will appear.
Select and download the HP Connection Manager download from this list.
If the download is just not listed, scroll on the top in the page and enter WWAN Connection Manager into your search box.
Follow the on-screen instructions to set up HP Connection Manager on your pc.
Open HP Connection Manager, and then select the Connect button inside Mobile Internet WWAN panel.
Some service agency specific designs have customized connection utilities. Refer for a service provider to find out more.
Provide connection credentials, if required, for connecting.
To turn the WWAN device off, click File, and click Exit Connection Manager.
The red X minimizes HP Connection Manager and can't be accustomed to close this course.
The Verizon VZAccess Manager won't automatically develop a mobile broadband profile. To resolve this problem, either manually make a mobile broadband profile or update the Verizon VZAccess Manager software, as described below.
Click the View Available Networks icon inside task bar to look at a report on available wireless networks.
Click the name with the appropriate 3G or 4G mobile broadband connection about the list, then click Connect.
When prompted, enter vzinternet to the APN, select Never connect automatically, after which leave the Username and Password fields blank.
Save the settings. The computer should certainly be connected to your mobile broadband network.
Connect with a network containing Internet access.
Open the VZAccess Manager program offered by Verizon.
Open the Help menu, then click Check for Updates and continue with the on-screen instructions to update the program to your latest version.
Test the computers Internet connection employing a local Ethernet connection LAN.
If laptop connects successfully towards the WWAN but has problems accessing the Internet, check if laptop can connect employing a LAN connection. To check the link, disconnect WWAN, plug laptop computer into the local Ethernet connection LAN, and validate that there is absolutely no issue. Look for common issues like firewall settings, malware, proxy, or another settings which could prevent Internet access.
For other WWAN hardware models, refer towards the module manufacturers specifications as well as for compatibility with HP notebooks or any other HP products.
Contact your company to find out about WWAN compatibility with HP netbooks.
The WWAN is replaceable in certain models. Go to HP PartSurfer in English to ascertain your replacement/repair options. To learn more about ordering replacement parts to your HP notebook, refer to your support document HP Notebook PCs - Ordering HP Certified Replacement Parts.
How do I find my hardware in Device Manager?
SIM cards are important for AT T and Verizon Global Plans. If a SIM card is necessary, the slot is positioned either beneath or next on the battery on your own WWAN device. Refer for the device user manual for installation instructions. Models sold exclusively from telephone service vendors might possibly not have SIM cards, should they be not required.
Not all HP Notebooks may be upgraded to aid WWAN.
Newer units of your specific Notebook model might support WWAN, but an early on unit with the same model may not have WWAN module slot, WWAN antenna, or SIM slot installed inside the unit. Check your user manual or HP Parts Surfer in English to best decide if your device might be upgraded.
HP Connection Manager may be the primary software used to put in place, connect, and still provide status on the WWAN connection. Certain vendor models might be restricted to using only their specific software.
Use HP Wireless Assistant to look into the status of the WWAN module.
HP Wireless Assistant supplies the status of WLAN, Bluetooth, and WWAN modules. However, to show the WWAN module off, use HP Connection Manager.
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Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2
The Connection Manager suite of components provides administrators have real profit create and look after customized remote access connections and customized phone books of access numbers making sure that users can connect to your network using administrator-defined connection features. Administrators can distribute these customized remote access connections, called service profiles, by utilizing a variety of methods, and they also can modify the user interface with text and graphics which are unique on their organizations. Connection Manager service profiles appear within the connections folder on client computers, have their very own distinct and brandable graphical user interface, and could be used to attach to remote networks through servers which might be running Routing and Remote Access, Internet Authentication Service IAS, or remote access and virtual private networking technologies from companies besides Microsoft.
By customizing remote access connections and controlling how users remotely connect into a network, administrators who makes use of the Connection Manager suite can simplify their remote access solutions, decrease the organizational resources devoted to assisting remote users, and decrease the chance that remote connections pose to your network. The Connection Manager suite includes phonebook services, so access numbers may be updated every time an individual connects to your network without action necessary for the user, regardless with the location on the user. Using the Connection Manager suite helps as well organizations that contain users in multiple geographic locations because administrators can make sure that local access numbers and virtual private network VPN servers are listed first. Administrators can establish service profiles in multiple languages, providing a comparable connection experience for everyone users no matter what language.
Although administrators allows users to manually create remote access connections to some network, this approach has major disadvantages for big networks with many different remote access users. These disadvantages include:
The process of manually configuring remote access connections varies between Microsoft Windows systems. Administrators and support personnel would require separate procedures for supporting users on each main system.
The means of troubleshooting manually configured remote access connections varies between Windows os. Administrators and support personnel would require multiple troubleshooting procedures.
If any dial-up access numbers change, either the administrator or even the user must reconfigure the partnership by manually typing the revolutionary number. Administrators must manually inform users of access number changes.
Administrators will not have access to user-configured remote access connections, so enforcing network access requirements including the usage of antivirus software on remote computers is tough.
The Connection Manager suite helps administrators solve these along with issues. Administrators can produce connections which may have a consistent gui across all Windows os's, use specific authentication protocols, search for required programs, verify registry settings, update files and call books, or perform any mixture of these tasks. Using the Connection Manager suite provides numerous benefits that manually creating connections isn't going to. These benefits include:
Administrators can modify the user interface to distinguish their organizations. Customizable elements include graphics, icons, and messages. Administrators also can customize online Help and make contact with books, and so they can include support resources which are unique thus to their network needs.
Administrators can customize individual aspects with the user connection, including by providing routing table updates, by configuring user proxy settings for usage during the link, through specifying what authentication protocols are being used or what VPN protocol to utilise first each time a connection is attempted. Administrators could also provide ways for users, for instance a set of VPN servers that users can decide on when they produce a connection. Users can help to save their favorite connection settings. Connection settings are saved according to user logon credentials, so multiple users about the same computer can share a website profile without needing to share or re-create their settings.
Administrators can incorporate custom functionality, including installing and running programs to enhance the bond experience for users. These programs can run automatically at various points during the link process, including when users disconnect or when a blunder occurs.
Administrators can specify what phone books and access numbers are offered to users. Businesses can contract access number support with multiple large Internet carrier's networks ISPs and distribute these access numbers within their phone books. Administrators can configure service profiles to update phone books automatically when users connect on the organization network, eliminating the necessity for manually maintaining and updating lists of access numbers.
Administrators can configure whether connection attempts are logged automatically on user computers and whether users can make logging on or off. Log files can be employed to troubleshoot connection problems.
Administrators can produce service profiles that provide an identical connection experience to users whose computers are running different Windows os's. Alternatively, administrators can produce service profiles which need a specific Windows operating system in order to connect to the business network.
The Connection Manager suite contains Connection Manager, the Connection Manager Administration Kit, and Connection Point Services. Connection Point Services itself is made of Phone Book Administrator and Phone Book Service.
Connection Manager is client connection software that administrators can customize and distribute to users. The customized and distributed Connection Manager software, including all additional programs and applications that administrators include along with it, composes something profile. A service profile is made of all in the files that Connection Manager needs to put in itself and after that enable users to attach to the network. Administrators can maximize or minimize the identification with the service or organization, determined by what they include in an email finder service profile.
The Connection Manager Administration Kit CMAK is usually a wizard that guides administrators because they create and customize a Connection Manager service profile after which builds the service profile to be a compressed, self-installing executable that administrators can distribute to users. Although with all the CMAK wizard to make custom service profiles is straightforward, creating the custom elements requires careful planning and development.
Phone Book Administrator PBA is usually a tool to create and gaze after phone book files to use with Connection Manager service profiles. Each phone book can be a collection of points of presence POPs furnished by either the administrator or one or maybe more ISPs with which the business has contracted to supply Internet usage of its users. Each POP supplies a local access number and connection settings for just a specific region inside of a country or dependency. PBA compresses and publishes these phone books into a server running Phone Book Service. Administrators who don't intend to include phone books inside their service profiles do not need to setup PBA.
Phone Book Service PBS is definitely an Internet Information Services IIS extension. When a site profile that's configured to test for yellow pages updates establishes a link, Connection Manager queries the PBS server to get a phone book update. PBS compares the version with the phone book the service profile is employing with the most recent files inside phone book database then sends any updates for the service profile. Administrators who don't intend to include phone books inside their service profiles do not need to setup PBS.
Connection Manager is designed to ensure administrators can colorize it for you to meet a wide assortment of business needs. The following are some in the most common Connection Manager scenarios. Although the scenarios are fictional, administrators who setup and maintain remote access solutions commonly encounter the problems that this scenarios detail.
A sales company has numerous representatives who work inside field and who frequently need to generate remote access connections on the corporate network. Long-distance charges are prohibitive, and also the company will not want the cost of maintaining a substantial dial-up remote access solution. VPN connections along the Internet tend to be more cost-effective but present more difficulties for inexperienced users. The best solution can be for users in order to connect to the Internet by dialing a nearby access number then make VPN connections towards the corporate network. This type of connection is known being a double-dial connection.
The company contracts with several large ISPs to offer local numbers for dial-up access on the Internet over the sales area from the company. The company imports the POP data in the ISPs to a single telephone directory using PBA and publishes the unit book into a PBS server around the perimeter network. Then this company configures a site profile that enables sales representatives in order to connect to the Internet by picking an area access number wherever they might be and seamlessly is really a VPN connection for the corporate network. The company installs the service profile on all corporate laptops as well as makes the service profile designed for download for the corporate intranet.
A technology company is increasingly concerned about security but really wants to continue permitting remote access connections for traveling users and then for employees who do business from home. The company would like to use Layer Two Tunneling Protocol over Internet Protocol security L2TP/IPSec VPN connections, however it is concerned about the ability in their users who will be not joined towards the corporate domain to discover the appropriate certificates why these connections require. Additionally, the organization has issued multiple requests due to its employees to upgrade the os's on their home computers also to run current antivirus software on those computers, but evidence strongly demonstrates that not all employees have complied. The best solution can be to grant full access towards the corporate network merely to those remote access connections that stick to the companys requirements, restricting other connections into a quarantined network which has access only on the software that compliance requires.
The company configures a certification authority on his or her corporate intranet and configures Routing and Remote Access on the server which is running Microsoft Windows Server 2003. Remote access policies are configured for Point-to-Point Tunneling Protocol PPTP connections, L2TP connections, as well as quarantining all remote access connections that will not meet company requirements for operating-system, connection software, and antivirus software. An administrator writes a custom action script and uses the Connection Manager suite plus the Windows Server 2003 Resource Kit Tools to produce a Connection Manager service profile. This profile checks for required programs, registry settings, and files; quarantines the remote access connection until compliance has become verified; and requests and installs a piece of paper for an L2TP/IPSec connection. The administrator helps make the service profile designed for download about the corporate intranet plus the quarantine network, as well as the administrator burns the profile onto CD-ROMs for distribution to new employees.
An ISP has access points and customers worldwide. The customer base runs on the diverse set of os, including many versions of Windows os's. The company wants to produce a branded, distinctive service to every one of its customers, including a icons, graphics, customized online Help, and troubleshooting steps. The company also wants to lessen the amount of training necessary due to the support personnel to troubleshoot customer connections. The best solution would be to supply distinctively branded connections that resemble the other person as much as possible in usage and look, regardless of main system and language.
For its Windows users, the organization creates phone books in each language who's supports and publishes these to PBS servers. The company then results in a dial-up service profile in each language it supports, makes all the profiles entirely on its public Web site, and mails floppy disks with all the appropriate service profile to its existing customers.
Because Connection Manager was made to be customizable, the particular dependencies and of individual service profiles vary widely. However, each component with the Connection Manager suite has some consistent dependencies.
Connection Manager also has a supported version of Internet Explorer to get installed for the same computer. Internet Explorer won't have for being set because the default browser, and also the user will not have make use of Internet Explorer. Supported versions of Internet Explorer include:
The Connection Manager Administration Kit CMAK have to be installed on the supported main system. Although the operating system may be the only specific requirement, creating a website profile which fits particular needs may need additional programs or files to get available on laptop computer on which CMAK is installed. These programs and files include those how the administrator would like to use in custom actions or as additional files.
Phone Book Service PBS is definitely an Internet Information Services IIS extension. It depends around the following components:
PBS should be installed using a server running Windows Server 2003.
PBA is usually installed on either Windows Server 2003 or Windows XP Professional.
The following figure illustrates what sort of simple Connection Manager deployment works and just how phone books are updated.
The following resources contain additional information that's relevant to it.
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The very best score is 10.
No specific information about version 2.0. Please visit the leading page of HP Connection Manager 2 on Software Informer.
An application that makes it possible to manage multiple remote connections.
Keep your Internet connection alive.
Intermec Connection Manager provides automatic connection for network computers.
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Wireless Wide Area Network WWAN is really a wireless connection to your Internet that may be achieved by using cellular technology. WWAN differs from the others from Wireless Local Area Network WLAN as it offers a wider variety of connectivity to your Internet and uses different hardware. With WWAN, you'll be able to browse the Internet, look at your e-mail, and connect into a Virtual Private Network VPN everywhere within the regional boundaries within your cellular provider. Cellular providers, for instance AT T, Verizon, and Sprint, offer WWAN service to get a monthly fee.
To make use of your WWAN-capable notebook, you will want:
Contact your cellular provider for more info about their WWAN plans and monthly rates.
There are special S cards and cellular provider packages which might be needed for international customers.
If your cellular provider features a proprietary connection utilities in order to connect to the WWAN, please disregard this document and do as instructed from your cellular provider.
If you then have a problem along with your WWAN connection after looking at this document, please speak to your cellular provider for more assistance.
When establishing your WWAN, you'll:
A WWAN-capable notebook wants a WWAN card Mobile Broadband Module. If you might have AT T or Sprint, you'll also need an S card. There are two ways it is possible to figure out in the event you notebook is WWAN capable: you'll be able to physically locate they beneath your notebook, or you may use the Device Manager.
To look at the physical location of the WWAN card plus your S card, look at your User Guide for that product specifications that had your computer.
You can make use of the Device Manager to make sure that that your computers WWAN card is recognized by laptop. Device Manager will even indicate if there can be a problem along with your WWAN card.
To use Device Manager, continue with the steps below.
Click Start Control Panel, then double-click Device Manager once the Control Panel opens.
You can locate your WWAN Mobile Broadband Module including the HP un2400 Mobile Broadband Module inside the following three device categories: Modems, Network Adapters and Ports.
The WWAN card allows WWAN capabilities with your notebook.
If the thing is a yellow exclamation point icon ! next to your WWAN card from the Device Manager, this means that that there is really a problem with the trucker. Most with the time, downloading the newest updates on your driver will resolve the situation.
To download the newest updates on your WWAN driver, view the HP Support web page.
If the WWAN card isn't listed in Device Manager, be sure that the notebook battery is connected. Just getting your notebook connected towards the AC Power Adapter cannot replace the battery with this case.
Now that you've got verified your notebook is WWAN-capable, it is possible to proceed with flipping on the WWAN card.
Use the HP Connection Manager 3.0 to change the WWAN card on or off after you want to attach to the web. Some cellular providers will supply their own customized connection utilities. It is significant that you always makes use of the same connection program to make the WWAN off and on to avoid conflicts.
If you do not have the most recent version of HP Connection Manager, you may download HP Connection Manager 3.0 or older. You must have a WWAN-capable computer to set up HP Connection Manager.
To conserve battery, turn the greeting card off if you are not employing a WWAN connection. To turn about the WWAN, keep to the steps below.
To open HP Connection Manager 3.0, click Start Programs HP HP Connection Manager.
When the WWAN is on, the electricity icon is green.
To shut off the WWAN, go through the Power button.
When the WWAN is put off, the electricity icon is red.
Now you have turned on the WWAN card, you are prepared to configure your WWAN card with the cellular provider.
Before it is possible to use your WWAN card, you have to configure it to understand your cellular provider. HP recommends using HP Connection Manager 3.0. If your cellular provider recommends an alternative connection manager program, you should employ that program.
The HP Connection Manager provides steps for Connecting to your listed cellular provider. If your provider is not within the list of known providers, see section titled Create a profile and connect for an unlisted cellular provider here.
To open HP Connection Manager 3.0, click Start Programs HP HP Connection Manager.
To configure your WWAN card and connect with a listed cellular provider, open the HP Connection Manager and adhere to the steps below.
In the HP Connection Manager main window, go through the Application Settings icon.
The Application Settings window opens.
Click the Mobile Broadband tab, click Select Provider to show off the listing of cellular providers.
Select your cellular provider from their email list, then click Next.
Since you have decided a listed provider, the link manager already features a profile which contains the cellular providers name, an individual name, password, and IP addresses.
Select the preferred Activation Method, and after that click Next:
Online Self Activation lets you set up your and activate your notebook via your cellular providers website.
One Touch Automatic Provisioning means that you can activate a free account already put in place.
Manual lets you enter your cellular providers information when you have the Activation Code, Mobile Directory Number MDN, and Mobile Station Identification MSID or MIN. You also can obtain this info by calling your cellular provider.
Click Connection settings and verify that Auto is selected for Roaming and Data Network.
Click General Settings and select Power off on exit and Power on upon launch.
Click Close to beneficial settings.
You are returned towards the main screen, and also the Activate option is different to Connect.
Click the Connect button to get in touch to your cellular provider.
You should certainly connected for a cellular provider using WWAN. If you cannot connect for a cellular provider, continue on the next section titled Create a profile and connect in an unlisted cellular provider or speak to your cellular provider for even more assistance.
If that you are connecting into a cellular provider that's not listed, you'll need to enter a little extra configuration information to develop a profile. To create the profile, you are going to enter your cellular providers name, a login user name and password, an Access Point Name APN, and also the IP address if HP Connection Manager cannot locate it automatically.
To configure your WWAN card and connect with an unlisted cellular provider, open the HP Connection Manager and keep to the steps below.
On the HP Connection Manager main window, select the Application Settings icon.
The Application Settings window opens.
On the Mobile Broadband tab, click Select Provider to produce the report on listed cellular providers.
Click Profile, and click Add to generate a new cellular provider profile.
Enter the knowledge received through your provider: Connection Name name from the cellular provider, User Name, Password, and APN Access Point Name.
Click the Advanced pane to make sure that that the default Obtain an IP address automatically and Obtain DNS server address automatically option is selected.
If your cellular provider has provided information for the different IP address or DNS server address, simply select the Use this IP address and Use the next DNS server address options, and enter that information manually into each field.
Click Finish to save your valuable settings from the profile.
Click the Connection settings pane to make sure that that the Roaming and Data Network option is set to your default Auto value. Auto Roaming and Data Network aid consumers who move or travel often because of their notebooks using WWAN.
Click the General Settings pane to substantiate that the default Power off on exit and Power on upon launch options selected.
Click Close to useful settings.
You should be connected for a cellular provider using WWAN. If you cannot connect on your cellular provider, see section titled Troubleshooting the WWAN signal here or speak to your cellular provider for even more assistance.
Once you've got configured your WWAN card for your cellular provider, you are able to connect for your WWAN by clicking the HP Connection Manager Power icon to make your WWAN card on / off. Verify which you have at least 2-3 signal strength bars to make certain a strong enough signal to get in touch to the Internet.
If that you are unable in order to connect, see section titled Troubleshooting the WWAN signal here or get hold of your cellular provider for even more assistance.
Signal strength can be low indoors, and particularly in interior rooms without windows.
If you're experiencing low signal strength or there isn't any WWAN signal, and you're not in a interior room, you should do these:
Make sure HP Connection Managers provider settings has got the correct provider selected. This information is displayed in HP Connection Manager.
If you've got the wrong provider, select the Mobile Broadband tab, Provider settings, and after that click Select Provider. Choose your cellular provider from the number of providers.
After selecting your cellular provider, wait with the device to re-load the newest Code Division Multiple Access CDMA firmware.
See the section titled Create a profile and connect with an unlisted cellular provider on this site.
For Global System for Mobile Communications GSM networks for instance AT T and Sprint, be sure an activated S card is inserted from the notebook. You should obtain an activated S card out of your cellular provider once you purchase a WWAN plan.
A non-activated S card will not likely show any network signal strength status.
If the signal strength remains low, check with the cellular provider to confirm that there are no antenna or profile issues.
The following provides responses to several from the frequently asked questions about the WWAN service.
Only the Qualcomm Gobi WWAN hardware module works across all platforms.
The WWAN card supports AT T, Sprint, Verizon, and many other US carriers.
The WWAN card will not be customer replaceable on all units. Refer in your User Guide to ascertain your replacement and repair options.
S cards are merely required for AT T as well as for Sprint. The S card is inserted under the car battery. S cards are installed with the factory for mainstream platforms. Models sold exclusively from telephone company vendors mightn't have S cards should they be not required.
Some units can have S card slots, but no WWAN card. Therefore, it is important to ensure computer specifications inside your User Guide or perhaps in Device Manager before assuming we have an issue with WWAN.
Not all units of each model are upgradable to back up WWAN. For example, a more moderen unit of any specific model may support WWAN, but an early on unit from the same model may possibly not have a WWAN card slot, WWAN antenna, or S slot installed from the unit.
HP Connection Manager would be the primary software used to put in place, connect, and gives the status on the WWAN connection. Certain cellular providers could possibly be restricted to using only their specific software.
No. Network and Sharing Center allow you to turn on/off WLAN, Bluetooth, and WWAN connections, but HP Connection Manager assists you in activating and starting your WWAN Mobile Broadband connection along with turning your WWAN on/off.
Network and Sharing Center provides status of WLAN, Bluetooth, and WWAN cards. You are able to use Network and Sharing Center to make these on or off individually; however, HP recommends that you employ HP Connection Manager for turning the WWAN card on or off.
It is very important that whichever method you use to make on the devices, utilize the same method to make it off. Using some other program or method to show it off will not likely work.
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Lees meer over hoe HP software installeert en gegevens verzamelt.
Dit zijn de oplossingen voor veelvoorkomende problemen na het uitvoeren van de upgrade.
Wireless Wide Area Network WWAN is really a wireless connection to your Internet that is certainly achieved while using cellular technology. WWAN differs from Wireless Local Area Network WLAN as it offers a wider array of connectivity on the Internet and uses different hardware. With WWAN, you are able to browse the Internet, look at the e-mail, and connect to some Virtual Private Network VPN everywhere you look within the regional boundaries of your respective cellular provider. Cellular providers, for example AT T, Verizon, and Sprint, offer WWAN service to get a monthly fee.
To make use of WWAN-capable notebook, you will want:
Contact your cellular provider to learn more about their WWAN plans and monthly rates.
There are special S cards and cellular provider packages which are needed for international customers.
If your cellular provider features a proprietary connection utilities to get in touch to the WWAN, please disregard this document and refer to the instructions from your cellular provider.
If there is a problem with the WWAN connection seeing this document, please speak to your cellular provider for even more assistance.
When putting together your WWAN, you are going to:
A WWAN-capable notebook requires a WWAN card Mobile Broadband Module. If you've AT T or Sprint, you might also need an S card. There are two ways it is possible to figure out when you notebook is WWAN capable: you'll be able to physically locate they beneath your notebook, or it is possible to use the Device Manager.
To see the physical location of your respective WWAN card as well as your S card, look User Guide for that product specifications that sported your computer.
You can makes use of the Device Manager to make sure that that your computers WWAN card is recognized by laptop computer. Device Manager will likely indicate if there can be a problem together with your WWAN card.
To use Device Manager, adhere to the steps below.
Click Start Control Panel, then double-click Device Manager if your Control Panel opens.
You can locate your WWAN Mobile Broadband Module including the HP un2400 Mobile Broadband Module from the following three device categories: Modems, Network Adapters and Ports.
The WWAN card allows WWAN capabilities on your own notebook.
If the truth is a yellow exclamation point icon ! next on the WWAN card inside Device Manager, this tells that there is really a problem with the motive force. Most on the time, downloading the most up-to-date updates for ones driver will resolve the issue.
To download the most up-to-date updates for the WWAN driver, start to see the HP Support website.
If the WWAN card just isn't listed in Device Manager, be sure that the notebook battery is connected. Just getting your notebook connected on the AC Power Adapter cannot replace the battery in this particular case.
Now you have verified your notebook is WWAN-capable, it is possible to proceed with switching on the WWAN card.
Use the HP Connection Manager 3.0 to make the WWAN card on or off once you want for connecting to the web. Some cellular providers provides their own customized connection utilities. It is essential that you always makes use of the same connection program to change the WWAN on / off to avoid conflicts.
If you do not have the modern version of HP Connection Manager, you may download HP Connection Manager 3.0 or better. You must have a WWAN-capable computer to put in HP Connection Manager.
To conserve electric batteries, turn the charge card off if you are not having a WWAN connection. To turn for the WWAN, stick to the steps below.
When the WWAN is on, the ability icon is green.
To switch off the WWAN, select the Power button.
When the WWAN is switched off, the ability icon is red.
Now you have turned with your WWAN card, you're to configure your WWAN card using your cellular provider.
Before you'll be able to use your WWAN card, you need to configure it to acknowledge your cellular provider. HP recommends using HP Connection Manager 3.0. If your cellular provider recommends a new connection manager program, you may use that program.
The HP Connection Manager provides steps for Connecting to some listed cellular provider. If your provider is not from the list of known providers, see section titled Create a profile and connect for an unlisted cellular provider in this posting.
To configure your WWAN card and connect into a listed cellular provider, open the HP Connection Manager and continue with the steps below.
In the HP Connection Manager main window, go through the Application Settings icon.
The Application Settings window opens.
Click the Mobile Broadband tab, click Select Provider to come up with the set of cellular providers.
Select your cellular provider from a list, and click Next.
Since you've chosen a listed provider, the text manager already features a profile which contains the cellular providers name, a person name, password, and IP addresses.
Select your best Activation Method, and after that click Next:
Online Self Activation lets you set up banking account and activate your notebook using your cellular providers website.
One Touch Automatic Provisioning enables you to activate your free account already setup.
Manual lets you enter your cellular providers information should you have the Activation Code, Mobile Directory Number MDN, and Mobile Station Identification MSID or MIN. You could also obtain these records by calling your cellular provider.
Click Connection settings and verify that Auto is selected for Roaming and Data Network.
Click General Settings and select Power off on exit and Power on upon launch.
Click Close to save your valuable settings.
You are returned towards the main screen, plus the Activate option is different to Connect.
Click the Connect button for connecting to your cellular provider.
You should certainly connected for your cellular provider using WWAN. If you cannot connect for your cellular provider, continue for the next section titled Create a profile and connect for an unlisted cellular provider or call your cellular provider additional assistance.
If you happen to be connecting to some cellular provider that may be not listed, you'll need to enter a little extra configuration information to produce a profile. To create the profile, you are going to enter your cellular providers name, a login user name and password, an Access Point Name APN, as well as the IP address if HP Connection Manager cannot locate it automatically.
To configure your WWAN card and connect with an unlisted cellular provider, open the HP Connection Manager and continue with the steps below.
On the HP Connection Manager main window, click on the Application Settings icon.
The Application Settings window opens.
On the Mobile Broadband tab, click Select Provider to show off the number of listed cellular providers.
Click Profile, after which click Add to generate a new cellular provider profile.
Enter the data received out of your provider: Connection Name name on the cellular provider, User Name, Password, and APN Access Point Name.
Click the Advanced pane to substantiate that the default Obtain an IP address automatically and Obtain DNS server address automatically options selected.
If your cellular provider has provided information for just a different IP address or DNS server address, find the Use this IP address and Use these DNS server address options, and enter that information manually into each field.
Click Finish to beneficial settings inside the profile.
Click the Connection settings pane to ensure that the Roaming and Data Network choices set for the default Auto value. Auto Roaming and Data Network aid consumers who move or travel often using their notebooks using WWAN.
Click the General Settings pane to confirm that the default Power off on exit and Power on upon launch option is selected.
Click Close to beneficial settings.
You should easily be connected for your cellular provider using WWAN. If you cannot connect for your cellular provider, see section titled Troubleshooting the WWAN signal in this posting or call your cellular provider additional assistance.
Once you've got configured your WWAN card to the cellular provider, it is possible to connect for a WWAN by clicking the HP Connection Manager Power icon to change your WWAN card don / doff. Verify that you've at least several signal strength bars to guarantee a strong enough signal to get in touch to the Internet.
If you're unable for connecting, see section titled Troubleshooting the WWAN signal in this posting or speak to your cellular provider additional assistance.
Signal strength might be low indoors, and particularly in interior rooms without windows.
If you might be experiencing low signal strength or there is absolutely no WWAN signal, and you're not inside an interior room, you should do this:
Make sure HP Connection Manager s provider settings has got the correct provider selected. This information is displayed in HP Connection Manager.
If you could have the wrong provider, go through the Mobile Broadband tab, Provider settings, and click Select Provider. Choose your overall cellular provider from the number of providers.
After selecting your cellular provider, wait for your device to re-load the revolutionary Code Division Multiple Access CDMA firmware.
See the section titled Create a profile and connect to a unlisted cellular provider here.
For Global System for Mobile Communications GSM networks for example AT T and Sprint, make certain an activated S card is inserted inside notebook. You should obtain an activated S card from the cellular provider once you purchase a WWAN plan.
A non-activated S card will never show any network signal strength status.
If the signal strength continues to be low, check along with your cellular provider to confirm that there are no antenna or profile issues.
The following provides responses to several on the frequently asked questions in regards to the WWAN service.
Only the Qualcomm Gobi WWAN hardware module works across all platforms.
The WWAN card supports AT T, Sprint, Verizon, and many other US carriers.
The WWAN card just isn't customer replaceable on all units. Refer for your User Guide to find out your replacement and repair options.
S cards are merely required for AT T along with Sprint. The S card is inserted under battery. S cards are installed in the factory for mainstream platforms. Models sold exclusively from telephone company vendors mightn't have S cards when not required.
Some units could possibly have S card slots, but no WWAN card. Therefore, it is important to substantiate computer specifications within your User Guide or perhaps Device Manager before assuming there's an issue with WWAN.
Not all units of any model are upgradable to back up WWAN. For example, a more moderen unit of your specific model may support WWAN, but an early on unit on the same model mightn't have a WWAN card slot, WWAN antenna, or S slot installed inside the unit.
HP Connection Manager would be the primary software used to create, connect, and offer the status on the WWAN connection. Certain cellular providers could possibly be restricted to using only their specific software.
Is Connection Manager exactly like Network and Sharing Center?
No. Network and Sharing Center allow you to turn on/off WLAN, Bluetooth, and WWAN connections, but HP Connection Manager assists you in activating and establishing your WWAN Mobile Broadband connection together with turning your WWAN on/off.
Network and Sharing Center offers the status of WLAN, Bluetooth, and WWAN cards. You can make use of Network and Sharing Center to convert these on or off individually; however, HP recommends that you apply HP Connection Manager for turning the WWAN card on or off.
It is very important that whichever method you use to change on the devices, utilize the same method to show it off. Using another program or method to convert it off will not likely work.
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